Refund & Cancellation Policy

Last updated: August 6, 2026

This policy explains how billing, cancellation, and refunds work for software sold by MR INNOVATION INC. It forms part of our Terms of Service.

1. What we sell

We sell access to software, delivered digitally. Nothing is physically shipped. Access is normally granted immediately after a successful payment.

2. Where you bought it determines who refunds you

This is the single most important thing on this page.

• Bought on our website — we bill you, and we handle cancellations and refunds. This policy applies.
• Bought inside our iOS or Android app — Apple or Google bills you, and only they can issue a refund. We are not able to refund a purchase we never received payment for. Request refunds through Apple or Google Play, under their policies. Cancel those subscriptions in your App Store or Google Play account settings.

3. Cancelling a subscription

You can cancel at any time from your account settings, or by emailing billing@mrinnovationinc.com.

• Cancellation stops the next renewal. There is no cancellation fee.
• You keep access until the end of the billing period you have already paid for.
• Cancelling does not by itself refund the current period — see below.

4. Refunds

Within 14 days of your first payment

If you are not satisfied, email billing@mrinnovationinc.com within 14 days of your first payment for a product and we will refund it in full. You do not need to give a reason.

Renewals

Renewal charges are generally not refundable, because you have access to the service for that period. Two exceptions, applied without argument:

• You were charged after cancelling — full refund.
• You did not use the service at all during the renewed period and contact us within 14 days of the charge — full refund.

Service failure

If a fault on our side made the service substantially unusable for a meaningful part of your billing period, contact us and we will refund a fair portion of that period, or extend your subscription by the equivalent time — your choice.

Duplicate or accidental charges

Refunded in full, always. Just tell us.

Discontinued products

If we shut down a paid product, we refund the unused portion of any prepaid subscription, as stated in our Terms of Service.

5. How to request a refund

Email billing@mrinnovationinc.com from the address on your account, and include the product name and the approximate date of the charge. We aim to respond within one business day and to decide within five business days.

Approved refunds are issued to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post it — that part is out of our hands.

6. Currency and taxes

Refunds are issued in the currency you were charged in. Any tax we collected is refunded with the refunded amount. If your bank applied a foreign exchange conversion, the amount you receive back may differ slightly from what you paid because rates move; we refund the full amount we charged.

7. Problems and chargebacks

If you do not recognise a charge, or something has gone wrong, please contact us first — we can almost always sort it out faster than a dispute can. Charges from us appear on your statement as MR INNOVATION INC.

8. Your statutory rights

Nothing in this policy limits any right you have under applicable consumer protection law, including the Consumer Protection Act, 2002 (Ontario). Where the law gives you a stronger right than this policy, the law applies.

9. Contact

MR INNOVATION INC.
1025 King Street East
Unit 107 #1713
Cambridge, ON N3H 3P5
Canada
billing@mrinnovationinc.com